What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I enjoyed my regular visit with Andy who cleaned and optimized my hearing aids. He adjusted the software volume default settings to my preference, up last time and down this time. Andy also reviewed the regular maintenance of my hearing aids, particularly my ability the refresh the app and run...

Arien Herminath, on Google

Very good experience, both with the receptionist and Andy, the Doc. Thank you even though I have a lot to think about. :)

Shirl Alix, on Google

Excellent services. Andy was very knowledgeable. Took real good care of me. No pressure.

Ken Golla, on Google

Didn't take long. Looked in both ears, tested both ears, and appointment was finished. Given results right away. Nice people. :-)

Kellie Burns, on Google

No high pressure sales pitch. Andy was great, he acknowledged my hearing loss in high frequency and also explained because my hearing is otherwise still in the normal range, and I wouldn’t benefit from hearing aids at this time. Andy even offered a yearly followup to monitor the loss. Very...

Logan Pingel, on Google

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